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Customer Care

Placing an Order

On-line orders can be placed 24 hours a day, 7 days a week on Precision-Vision.com web site. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions. 

Telephone orders can be placed Monday thru Friday 9:30AM - 5:30PM(CST) by calling 1-800-772-9211 

Payment and Sales Tax 

Presently, Precision Vision accepts credit card payments from Visa, Master Card, American Express and Discover. 

Because Precision Vision operates in Illinois, we are required to collect 7% sales tax on orders shipped to an Illinois address. Orders shipped outside Illinois will not be charged sales tax for orders placed on Precision Vision Web Site, but you may want to consult applicable tax laws in your state. Please call our toll-free number if you feel more comfortable placing your order over the phone. 1-800-772-9211

Order Status/My Account 

You may check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected on the My Account page. If you wish to speak with a customer service team member, call us toll-free 1-800-772-9211  Monday through Friday between  9:30AM and 5:30PM(CST).

International Orders 

International Orders are accepted. We will notify you of your shipping costs.

Security and Privacy 

We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering as a member of Precision Vision, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes at both of our sites and provide you with valuable offers from  Precision Vision and our Partners.  All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because members and their privacy are top priority at Precision Vision, we use the most secure transaction software available. All credit card orders on Precision Vision are processed on a secure server. Any credit card or other personal information you provide Precision Vision is protected by encryption using Secure Socket Layer Protocol (SSL). Only Precision Vision can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team toll-free at 1-800-772-9211. One of our customer service representatives will be happy to assist you.  We also accept faxed and emailed purchase orders.

Terms and Conditions 

When you complete Precision Vision' member registration process, you agree to all of the terms herein. Precision Vision may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Precision Vision after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

When placing orders, charges reflected in your Shopping Cart, including merchandise prices, and are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Precision Vision will contact you before proceeding with your order.

While the Precision Vision team works diligently to review the safety of all products, Precision Vision cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Precision Vision is not responsible for copyright, registration or licensing infringement of products sold on the site.

Shipping Methods and Charges:  

Our main shipping vendor is Fed Ex.  All domestic orders will ship ground unless otherwise indicated.  These charges will not appear on order confirmations,   if you would like us to notify you of these charges prior to shipping your order, indicate this by requesting a shipping charge total in the memo section upon placing an order. Each shipping and handling charge is done per order, the lowest possible cost is charged.

Returns/Exchanges

Precision Vision strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase, you may return it for an exchange. If you must return your purchase, a 15% restocking fee may apply, this is determined by the reason for the return.  Refunds are offered in many cases and require prior contact with our office by phone or email.

You can email Customer Service or call us at 1-800-772-9211 Monday through Friday between 9:30 a.m. and 5:30 p.m. (CST).

Cancellations 

Precision Vision works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 1-800-772-9211 and we will do our best to cancel your order. If you order has already shipped, please see our Returns policy for further instructions.

Warranty Information 

Our products are made by us and are expected to be free of material and workmanship defects. If you have a problem with any of or products we want to know about it as soon as the defect is observed. We will gladly exchange any defective items immediately.